Frequently Asked Questions


FAQ

How do the Back Present Mat® and Pillow® work?

The Back Present Mat® and Pillow® are our patented medical device that offer more than 5,000 stimulation contacts (made of white plastic roses) on your skin that tell your brain to regulate the mild sensation of tingling with an "endorphin rush". An intense feeling of pleasure and euphoria that helps you to relax and to relieve your pain.

What do you feel when lying on the Back Present Mat® and Pillow®?

When lying on your Back Present Mat® and Pillow®, the spikes stimulate the nerves under your skin and when you feel a bearable tingling sensation for a couple of minutes, you then get a rush of pleasure and feeling of euphoria for 30 to 45 minutes. This intense feeling of Wellness helps you achieve pain relief.

Endorphins are the body's "Feel-Good" Chemicals that interact with the brain receptors to help you feel relaxed, less impacted by pain and be in a better mood. These neurotransmitters work as chemicals released in the brain to trigger a natural feeling of pleasure. 

Directions of use (and are the Back Present Mat® and Pillow® painful?)

At first, you may wear a light cotton t-shirt if your skin is sensitive and to progressively get used to the plastic contacts. As you repeat your sessions, your skin will get used to the plastic contacts and to further help, you may use your Back Present Mat® and Pillow® in the morning when you wake up and your muscles are less tight. For a less intense sensation, you may also lean against your Back Present Mat® and Pillow® at the back of a sofa or armchair instead of lying on your Back Present Mat® and Pillow® on your bed or on the floor.

The benefits won’t be diminished and soon you’ll be looking forward to your next session, and sessions directly on your skin. Don’t give up to the tingling sensation for a minute or two, deeply relax and finally embrace the wellness, the euphoria and the feeling of your pain that is relieved, like for 95% of our customers who love their Back Present Mat® and Pillow®.

You still get 30 days to try your Back Present Mat® and Pillow® and you may always return it for free and get 100% refunded, shall you really be not satisfied – so no risks taken! 

When and how often shall I use my Back Present Mat® and Pillow®?

You may use your Back Present Mat® and Pillow® at any time of the day and evening and as often as you wish to relieve your pain. To get the most out of your Back Present Mat® and Pillow®, use it almost daily. 

The Back Present Mat® and Pillow® are not expected to cause you to be less alert. However, some patients experience drowsiness, especially in the evening, which may affect their ability to drive or use machines.

Can I be hurt with my Back Present Mat® and Pillow®?

As you repeat your sessions, your skin will get used to the plastic contacts and there are no risks of getting hurt with your Back Present Mat® and Pillow® when you use them accordingly to the directions of use (as above).

However, you should always manipulate your Back Present Mat® and Pillow® carefully because of the plastic contacts. You shall not lie your face on your Back Present Mat® and Pillow® and be careful when children are around. 

Who should not use the Back Present Mat® and Pillow®?

Advocating a holistic approach to health and pain self-management, the Back Present Mat® and Pillow® should be used to supplement rather than replace regular care by your doctor. It is not intended to replace medical treatments and you should seek advice to your physician or GP if you take medications and are not sure you can use the Back Present Mat® and Pillow®.

You should not use the Back Present Mat® and Pillow® if you have haemophilia, high blood pressure, cardiovascular disease, epilepsy, among other diseases or if you are pregnant. All efforts have been made to assure the accuracy of the information provided and we disclaim liability for any medical outcomes that may occur as a result of applying the practice suggested.

What if I have a scar or tattoo on my back?

There are no risks using the Back Present Mat® and Pillow® if the healing of your scar is complete or if your tattoo is not new. 

Can I sleep on my Back Present Mat® and Pillow®?

You may fall asleep on your Back Present Mat® and Pillow®, especially in the evening, since Endorphins help you to feel drowsy before bed and during the night and due to the intense feeling of Wellness and Relaxation.

How do returns work?

You have 30 days to try the Back Present Mat® and Pillow® and you can return it after notifying us in an email to customercare@backpresent.co.uk to get your Return Tracking Number.

You shall wrap your parcel securely and your Back Present Mat® and Pillow® must be in the same condition that you received it in and in its original packaging (tote bag). We'll take care of the return for you and for free, from your preferred location in the UK.

Returns will be credited to the original method used for payment and refunds can take up to 10 working days (Monday to Friday, excluding bank holidays) to show in your account. 

How can I wash my Back Present Mat® and Pillow®?

You can remove the natural linen cover of your Back Present Mat® and Pillow® and gently hand wash it. Do not put your Back Present Mat® and Pillow® in a washing machine.

 

Please contact us if you have any question.